---
title: Troubleshooting
description: "If you're experiencing an issue with a specific feature or function, start by reviewing the corresponding feature in [Usage Guides](/docs/usage-guides/), where you'll find feature-specific instructions and requirements. If your issue is related to a power source, refer to the [Power…"
url: "https://hub.smooth-robotics.com/docs/troubleshooting/"
updated: "2026-09-23"
---

# Troubleshooting

If you're experiencing an issue with a specific feature or function, start by reviewing the corresponding feature in [Usage Guides](/docs/usage-guides/), where you'll find feature-specific instructions and requirements.

If your issue is related to a power source, refer to the [Power Sources](/docs/power-sources/) section for guidance specific to your power source brand and model.

## Exporting a Support File

If you can't resolve an issue on your own, export a support bundle and attach it to your support ticket so Smooth Robotics can diagnose the problem. The bundle packages application logs, your currently loaded program, and basic system information into a single file. No personal data beyond what is normally stored on the robot is collected.

1. From the Application view, tap **SmoothTool X Settings**.

 ![Application view showing SmoothTool X Settings](https://hub.smooth-robotics.com/wp-content/uploads/2026/09/manual-troubleshooting-export-support-bundle-application-page.webp)

1. In the sidebar, tap **Support**.

 ![SmoothTool X Settings sidebar — Support tab](https://hub.smooth-robotics.com/wp-content/uploads/2026/09/manual-troubleshooting-export-support-bundle-settings-support-tab.webp)

1. Tap **Export Support Bundle**.

 ![Support page — Export Support Bundle button](https://hub.smooth-robotics.com/wp-content/uploads/2026/09/manual-troubleshooting-export-support-bundle-support-page.webp)

1. Insert a USB storage device into the robot, select it from the **Select USB device** dropdown, and tap **Export to USB**. The bundle is written to the root of the USB device.

 ![Export Support Bundle dialog — Export to USB button](https://hub.smooth-robotics.com/wp-content/uploads/2026/09/manual-troubleshooting-export-support-bundle-export-dialog.webp)

1. Send the exported file to Smooth Robotics. Open a support ticket at [hub.smooth-robotics.com/help-center](https://hub.smooth-robotics.com/help-center/) and attach the file, or, if you're already in contact with someone from Smooth Robotics, send it directly to them.